Miele PWM 509 Operating And Installation Instructions
Commercial washing machine
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Operating and Installation Instructions
Commercial Washing Machine
PWM 509
PWM 511
Always read the operating instructions before
en-US, CA
setting up, installing, and commissioning the ma-
chine. This prevents both personal injury and
damage to the appliance.
M.-Nr. 12 072 000
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Summary of Contents for Miele PWM 509
- Page 1 Operating and Installation Instructions Commercial Washing Machine PWM 509 PWM 511 Always read the operating instructions before en-US, CA setting up, installing, and commissioning the ma- chine. This prevents both personal injury and damage to the appliance. M.-Nr. 12 072 000...
- Page 2 Contents Caring for the environment ......................Disposing of your old machine ....................IMPORTANT SAFETY INSTRUCTIONS.................. Explanation of the safety notes and warnings on the machine ..........Appropriate use ..........................Preventing misuse ......................... Technical safety ..........................10 Correct use............................. 11 Chlorine and component damage....................13 Accessories ............................
- Page 3 Contents Changing the program sequence ..................... 35 Changing a program ........................35 Altering the wash program ...................... 35 Canceling a program ........................35 Switching on the washing machine after a power failure............35 Adding or removing laundry ......................36 Frequently asked questions ...................... 37 Troubleshooting ..........................
- Page 4 Contents Operation/display.......................... 64 Language ............................ 64 Language menu......................... 64 Set languages ..........................64 Display brightness ........................64 Time ............................65 Date ............................65 Volume ............................65 Visibility parameters......................... 65 Machine off status........................65 Delay start ..........................65 Memory............................65 Temperature unit........................66 Weight unit ..........................
- Page 5 Contents Technical data ..........................74 PWM 509/511 machine data ...................... 74 Electrical connection........................ 74 PWM 509 installation dimensions ..................74 PWM 511 installation dimensions..................74 Weight and floor load ....................... 74 Emission values......................... 74 WiFi............................. 74 Product safety..........................75 EU declaration of conformity....................... 75 WiFi data protection........................
- Page 6 Caring for the environment Disposal of the packaging material The packaging is designed to protect the washing machine against transport damage. The packaging materials used are selected from materials which are environmentally friendly for disposal and can therefore be recycled. Recycling the packaging material reduces the use of raw materials in the manufacturing process and also reduces the amount of waste in landfill sites.
- Page 7 This prevents both personal injury and dam- age to the washing machine. Miele expressly and strongly advises that you read and follow the in- structions in the section on installing the washing machine as well as the IMPORTANT SAFETY INSTRUCTIONS.
- Page 8 IMPORTANT SAFETY INSTRUCTIONS Appropriate use The washing machine is only suitable for washing fabrics with a care label stating that they are suitable for machine washing. Any other applications may be dangerous. The manufacturer cannot be held liable for damage resulting from incorrect or improper use or op- eration of the machine.
- Page 9 IMPORTANT SAFETY INSTRUCTIONS Preventing misuse Never use solvent-based cleaning agents, e.g., those containing benzine, in this washing machine. This may result in damage to com- ponent parts and create toxic fumes. Risk of fire and explosion! When washing with high temperatures, remember that the porthole ...
- Page 10 user, for which the manufacturer cannot accept liability. Repairs must only be carried out by a Miele authorized technician, otherwise any subsequent damage will not be covered by the warranty. Do not make any alterations to the machine, unless authorized to ...
- Page 11 If, however, you do wish to descale your washing machine, only use proprietary non-corrosive descaling agents. Special descaling agent is available from your Miele dealer or from Miele Customer Service. Strictly observe the instruc- tions for the descaler.
- Page 12 IMPORTANT SAFETY INSTRUCTIONS Avoid contact of stainless steel surfaces with liquid cleaning and disinfecting agents which contain chlorine or sodium hypochlorite. These agents can cause corrosion on stainless steel. Aggressive chlo- rine bleach vapors can also be corrosive. Do not store open containers of these agents near the machine.
- Page 13 IMPORTANT SAFETY INSTRUCTIONS Chlorine and component damage Frequent use of chlorine products increases the risk of damage to components. The use of substances containing chlorine, such as sodium hypochlorite and chlorine bleach in powder form, can result in damage to the protective layer of stainless steel and corrosion on components.
- Page 14 This will prevent the risk of anyone or anything accidentally locking themselves in while playing and en- dangering their lives. Miele cannot be held liable for damage caused by failure to comply with these IMPORTANT SAFETY INSTRUCTIONS.
- Page 15 Description of the machine Description of the machine ⑤ ⑥ ⑦ ⑧ ⑨ ⑩ ④ ⑪ ⑮ ③ ② ⑯ ⑫ ⑫ ⑱ ① ⑬ ⑭ Access to drain filter and drain pump or drain valve Drum door Door handle Detergent drawer Display (additional information can be found in the “Operation”...
- Page 16 Description of the machine Control panel ① ② ③ ④ ⑤ ⑥ Language sensor control Optical interface For selecting the current user language. For Customer Service. The supervisor language is displayed again button at the end of the program. For switching the washing machine on and Back sensor control ...
- Page 17 Operation Sensor controls and touch display The sensor controls , , and Start/Stop and the elements in the display respond to finger tip contact. Every tap of a sensor control is confirmed with an audible keypad tone. You can adjust the volume of the keypad tone or switch it off (see “Supervisor level”).
- Page 18 Operation Examples of how to operate the machine Lists “Programs” menu (single selection) Programs 11:02 Whites Minimum Iron Express Normal Delicates Woolens You can scroll right or left by swiping your finger across the screen. To do this, place your finger on the touch display and swipe it in the di- rection you want.
- Page 19 Operation Setting numerical You can set numerical values in some menus. values The following example shows how to set the time of day. The “Super- visor level” section describes how to get to this level. Time 12 00 Enter the numbers by swiping upward or downward.
- Page 20 Operation Pull-down menu The following example describes the display for an ongoing wash program. The “Program start – program end” section describes how to get to this level. Status 11:02 2:27 Time left Whites Washing and heating If an orange bar appears at the top of the screen in the middle of the display, you can open the pull-down menu.
- Page 21 Operation Operating a laundromat machine The entry menu will vary depending on the programming status (see “Supervisor level – Controls”). Shortcuts are the easiest way to operate the machine. Operating staff are unable to change pre-set programs. Laundromat, basic 11:02 ...
- Page 22 Washing Preparing for use Emptying pockets Empty all pockets. Damage due to foreign objects. Nails, coins, paper clips, and so on can cause damage to garments and components in the machine. Check the laundry before washing and remove any such foreign ob- jects.
- Page 23 Washing Loading and switching on the washing machine Loading the wash- Prepare the washing machine. ing machine Switch on the washing machine with the button. The welcome screen will light up. Open the drum door with the handle. ...
- Page 24 Washing Make sure that no items are caught between the drum door and the opening. Close the drum door by pressing it until the pre-latch engages. The drum door engages, but is not locked yet. The drum door locks automatically as soon as the machine starts.
- Page 25 Washing Washing with detergent drawer Adding detergent using the deter- gent drawer For the standard programs, add powder detergent to the drawer for the main wash. If desired, add detergent for a pre-wash to the drawer. Add fabric softener to the front of the drawer. Adding fabric soft- Select the program.
- Page 26 Washing Dyes, dye re- Proprietary dyes, dye removers, and descaling agents may only be movers, and used in this machine if the manufacturer expressly states that they are descaling agents suitable for use in a washing machine. The manufacturer’s instructions on the packaging must be observed.
- Page 27 Washing Selecting a program Programs There are different ways to select a program. 11:02 Programs Favorites Supervisor Help You can select a program from the menu. Programs Touch the selection area. Programs Programs 11:02 Whites Minimum Iron Express...
- Page 28 Washing Selecting the load To enable load-specific external dispensing and an adapted program size sequence, you can specify the load size for some programs. Touch the selection area. Weight (kg) 11:02 Overview 9,0/9,9 kg 1300 Whites °C Extras 0:56 h ...
- Page 29 Washing Selecting a tem- You can alter the pre-set temperature of a wash program. perature Touch the selection area. Temperature (°C) 11:02 Overview 9,0/9,9 kg 1300 Whites °C Extras 0:56 h Timer Help Detail 11:02 Temperature in °C Finer adjustment Select the desired temperature from the presets.
- Page 30 Washing Selecting a spin You can alter the pre-set spin speed of a wash program. speed Touch the selection area. Spin speed (rpm) 11:02 Overview 9,0/9,9 kg 1300 Whites °C Extras 0:56 h Timer Help Detail ...
- Page 31 Washing Selecting Extras Selecting Extras You can select Extras for some wash programs. Touch the selection area. Extras 11:02 Overview 9,0/9,9 kg 1300 Whites °C Extras 0:56 h Timer Help Detail Extras 11:02 Pre-wash Rinse plus ...
- Page 32 Washing Program start – program end Starting a program The program can be started as soon as the Start/Stop sensor control is flashing on and off. Touch the Start/Stop sensor control. The door will lock ( symbol) and the wash program will start. ...
- Page 33 Washing 11:02 Overview 9,0/9,9 kg 1300 Whites °C Extras 0:56 h Timer Help Detail Select option , or Finish at Start date Start at Timer 9:30 Start at 10:30 Finish at Start date 10:30 Delete Set the hours and the minutes or the date and confirm with the ...
- Page 34 Special features in the program sequence Spinning Final spin speed When a program is selected, the maximum spin speed for this wash program is shown in the display in the pre-start menu. You can reduce the final spin speed. Depending on the program, it may also be possible to increase the speed.
- Page 35 Changing the program sequence Changing a program Altering the wash You will need to cancel the current program before you can select a program new one. Canceling a program You can cancel a wash program at any time after it has started. Touch the Start/Stop sensor control.
- Page 36 Changing the program sequence Adding or removing laundry You can add or remove items during the first few minutes after the program has started. 11:02 Status 0:49 Time left Washing and Cottons Plus heating Add laundry Touch the selection area.
- Page 37 Frequently asked questions Troubleshooting Opening the door in an emergency in case of a power failure The drum door cannot be opened. Warning! Danger from rotating drum and danger of scalding. Before inserting the Torx wrench, make sure that the machine is disconnected, the drum has stopped, and there is no water in the machine.
- Page 38 Symbol icon Please also tell Customer Service the fault message that appears on the machine display. Use only original Miele spare parts. Customer Service will also require the model, serial number (SN), and material number (mat. no.) when ordering. Frequently asked questions The majority of faults and problems that arise during day-to-day use can be remedied with- out external assistance.
- Page 39 The maximum delivery head is 3' 3" (1 m). The water inlet is blocked or restricted. F - Water intake fault. If restart fails, contact Miele. Check whether the faucet is turned on properly. Check whether the water inlet hose is kinked. ...
- Page 40 Possible cause and solution The hot water supply is blocked or restricted. F - Water intake fault. If restart fails, contact Miele. Check whether the hot water supply has been turned on properly. Check whether the water inlet hose is kinked.
- Page 41 Frequently asked questions General problems with the washing machine Problem Possible cause and solution The washing machine The machine feet are not level and not secured. shakes during the spin cy- Adjust the machine and secure the feet. cle. Strange pump noises can This is not a fault.
- Page 42 Frequently asked questions The door will not open Problem Possible cause and solution The door cannot be The door is locked during the wash process. opened. Touch the Start/Stop sensor control. Select Program abort Add laundry The door will unlock and you will be able to pull it open. There is still water in the drum and the machine is unable to drain.
- Page 43 Frequently asked questions Open the access panel to the drainage system. If the drain outlet is clogged, a large amount of water may be retained in the washing ma- chine. If laundry has been washed at a high temperature, water draining out of the machine will still be hot.
- Page 44 Frequently asked questions Remove any foreign objects (e.g., buttons, coins, etc.) and clean the interior. Turn the im- peller by hand to check that it rotates freely. Put the drain filter back in place and screw it tight. ...
- Page 45 Cleaning and care Carry out cleaning and maintenance of the washing machine after use if possible. Do not use a power washer or hose to clean the washing machine. Clean the machine casing, control panel, and plastic parts with a ...
- Page 46 Cleaning and care Cleaning the detergent drawer, detergent compartments, and siphons Clean the detergent drawer and the detergent compartments thor- oughly with hot water as required to remove detergent residues and incrustations. If the machine is not going to be used for a long time, leave the flap ...
- Page 47 Cleaning and care Clean the fabric softener channel using a brush and warm water. Clean the siphon and fabric softener channel particularly thoroughly after using liquid starch a few times. Liquid starch results in clog- ging. Use a bottle brush to remove detergent residues and limescale from ...
- Page 48 Cleaning and care Clean the plastic filter. Re-assemble in reverse order. Turn on the water supply and check the connection is watertight. If water drips out, tighten the connection. Cleaning the filters Using pliers, carefully loosen the ribbed plastic nut on the intake ...
- Page 49 Installation Installing the washing machine The washing machine must be installed by Miele Customer Service or by an authorized dealer. Please observe the instructions in the in- stallation plan. This washing machine is only intended for items of laundry that have not been proofed with dangerous or inflammable substances.
- Page 50 Installation Performing maintenance To facilitate future maintenance and servicing by Miele Customer Ser- vice, the minimum clearances and distance to the wall must be pro- vided to enable access. You must observe the minimum clearances and distance from the ...
- Page 51 Installation PWM 511 ~ 15 3/4“ 32 3/16“ 17 3/8“ (~400 mm) (818 mm) (442 mm)
- Page 52 Installation Installing the washing machine Transport the washing machine to the installation site. Ensure that it is stable during transportation. Do not pick it up by the drum door. The washing machine must not be installed under a counter. Installation on a base The machine may be installed on an open or closed steel base or on a concrete base.
- Page 53 Installation Shipping struts Removing the shipping struts Release the catch and turn the left-hand shipping strut 90° clock- wise. Pull out the shipping strut. Release the catch and turn the right-hand transit bar 90° counter- clockwise.
- Page 54 Installation Pull out the shipping strut. Place the supplied stoppers on the two holes. Keep the shipping struts. They must be re-assembled before trans- porting the machine. Reinstalling the shipping struts Reinstall the shipping struts by following these instructions in re- ...
- Page 55 Installation Leveling the machine Ensure that the machine feet and the installation surface are dry to prevent the machine from slipping during the spin cycle. Incorrect installation may increase water and energy consumption and may cause the machine to move about. The four adjustable feet are used to level the washing machine.
- Page 56 Installation The connection points are subject to water connection pressure. Turn on the faucets slowly and check for leaks. Correct the position of the seal and screw thread if appropriate. Use of non-return valves Attach the non-return valve to the faucet. ...
- Page 57 Installation Hot water connec- The same connection requirements as for cold water also apply to hot tion water up to 158 °F (70 °C). A suitable connection hose with a threaded union is supplied with the machine. The machine with hot water connection also requires a cold water connection.
- Page 58 Installation Note for Switzerland A backflow preventer must be installed in accordance with SIA 385.351 / EN 1717 and the recommendations of the SVGW. A standard-compliant backflow preventer can be obtained from your plumber. Regulations for Austria Only pipes which comply with § 12 Section 1 of the 1960 Regulation on Execution of the Water Supply Act may be used to connect the machine with the installation location interior.
- Page 59 Installation Drain valve (de- In the case of washing machines with a drain valve, a motorized valve pending on model) is used to drain the machine. An HT DN 70 (2 15/16" | 75 mm) angle connector can be used for connecting the drain valve directly into the waste water system (without a siphon) or into a floor drain (on-site gully with odor trap).
- Page 60 Then start the commissioning process. Optional accessories Only use genuine Miele spare parts and accessories with this ma- chine. Using parts or accessories from other manufacturers may void the warranty, and Miele cannot accept liability.
- Page 61 Installation When the peak-load function is activated, the heating is deactivated and the program stopped. A message appears in the display to inform you of this. The program is resumed automatically when the peak-load function finishes. Liquid dispensing External liquid dispenser pumps with a “container empty” indicator connection and/or flowmeters can be used via the Connector Box to dispense liq- uid detergents.
- Page 62 Base The washing machine can be installed on a machine base (open or box (APWM037/038/ base, available as an optional Miele accessory). 039) Elevating the washing machine gives a better ergonomic working po- sition when loading or unloading. At the same time it facilitates the installation of a drain connection.
- Page 63 You can alter the supervisor level access code to protect the washing machine from unauthorized access. Please inform Miele Customer Service if you have forgotten your new code. Customer Service will have to reset the code. Make a note of your new code and store it in a safe place.
- Page 64 Supervisor level Operation/display Language The display can be set to appear in one of several different lan- guages. To select the permanent supervisor language you want, go to the Languages submenu. When a program is running, you can change the user language using the sensor control.
- Page 65 Supervisor level Time After selecting the clock format, you can set the time of day. Clock format - 24 h clock - 12 h clock - No clock - The time can be set. Date The date can be set after selecting the date format. Date format - DD.MM.YYYY - YYYY.MM.DD...
- Page 66 Enter a new code. WiFi For the use of WiFi / LAN additional Miele digital products are nec- essary. The ability of Miele digital products depends on the availabil- ity of the services in your country. The different services are not available in all countries.
- Page 67 Supervisor level Program selection Controls Tip: Start by configuring all necessary settings and changes to the washing machine before selecting any of the options below. If “Laundromat, basic” or “Laundromat, Logo” is selected, the supervi- sor level can no longer be opened from the display after the Supervi- sor level is closed.
- Page 68 Supervisor level Moving programs Touch the selection area for the program you want to move. Press and hold the selection area until the frame changes. Drag the program to the required place. Program color al- You can assign a frame to a favorite program. In the list of favorites, location each favorite program is given a colored frame, which can be ad- justed.
- Page 69 Supervisor level Process technology Anti-crease The Anti-crease function helps prevent creasing after the end of the program. At the end of the program, the drum continues to turn for up to 30 minutes. The washing machine door can be opened at any time during the Anti- crease phase.
- Page 70 Supervisor level Automatic Automatic water drainage can be switched on or off. Automatic water drainage drainage means that the suds are always drained away after the end of a program. This is also the case for programs that reach the program end with water still in the drum.
- Page 71 Supervisor level - Reset adv. warning - Level reminder - Flow meter Peak load preven- The peak-load prevention function can be switched on or off. With this tion function, the execution of a wash program is not affected when a peak-load signal is in place.
- Page 72 Networking Pairing instructions Follow the steps below to connect the washing machine to your network. Opening the supervisor level Select the menu option in the machine display. Supervisor Select the menu option. Access via code Enter the 3-digit supervisor code. ...
- Page 73 Networking System requirements for LAN - DHCP activated - MulticastDNS/Bonjour/IGMP snooping activated - Ports 443, 80, 53, and 5353 open - IP DNS server = IP standard gateway/router WiFi signal strength – Guide values The WiFi signal strength is only a rough guide. These details do not provide absolute cer- tainty.
- Page 74 Technical data PWM 509/511 machine data Electrical connection Connection voltage See data plate Frequency See data plate Power rating See data plate Current See data plate Fuse rating See data plate Heater rating See data plate PWM 509 installation dimensions Casing width (without add-on components) 27 1/4"...
- Page 75 Product safety standards See data plate EU declaration of conformity Miele hereby declares that this washing machine complies with Directive 2014/53/EU. The complete text of the EU declaration of conformity is available from one of the following Internet addresses: - Under “Products”, “Download” at www.miele.de/professional/index.htm - Or go to http://www.miele.de/professional/gebrauchsanweisungen-177.htm and enter the...
- Page 76 WiFi data protection Data protection and data security When you activate the networking function and connect your machine to the Internet, your machine sends the following data to the Miele Cloud: - machine serial number - machine model and technical features...
- Page 77 WiFi data protection Contains IC: 5669C-EK047 RADIATION EXPOSURE STATEMENT: THIS EQUIPMENT COM- PLIES WITH FCC AND WITH ISED RADIATION EXPOSURE LIMITS SET FORTH FOR AN UNCONTROLLED ENVIRONMENT. THIS EQUIPMENT SHOULD BE INSTALLED AND OPERATED WITH A MINIMUM DISTANCE OF 20CM BETWEEN THE RADIATOR AND YOUR BODY.
- Page 78 Technical Service & Support Phone: 800-991-9380 Miele Professional proservice@mieleusa.com Technical Service Phone: 1-888-325-3957 serviceprofessional@miele.ca Manufacturer: Miele & Cie. KG Carl-Miele-Straße 29, 33332 Gütersloh, Germany Alteration rights reserved / Publication date: 204-02-06 M.-Nr. 12 072 000 / 03...