HP ZBook Studio G4 Manuals

Manuals and User Guides for HP ZBook Studio G4. We have 1 HP ZBook Studio G4 manual available for free PDF download: Maintenance And Service Manual

HP ZBook Studio G4 Maintenance And Service Manual (182 pages)

Mobile Workstation

Brand: HP | Category: Workstations | Size: 8.98 MB

Table of Contents
7
Product Description
13
Components
17
Right
17
Left
18
Display
19
Keyboard Area
20
Touchpad
20
Lights
21
Buttons, Speakers, and Fingerprint Reader
22
Special Keys
23
Action Keys
24
Bottom
25
Front
26
Labels
27
Illustrated Parts Catalog
28
Computer Major Components
28
Display Assembly Subcomponents
32
Bracket Kit
33
Plastics Kit
34
Miscellaneous Parts
34
Removal and Replacement Procedures Preliminary Requirements
36
Tools Required
36
Service Considerations
36
Plastic Parts
36
Cables and Connectors
37
Drive Handling
37
Grounding Guidelines
37
Electrostatic Discharge Damage
37
Packaging and Transporting Guidelines
39
Workstation Guidelines
39
Removal and Replacement Procedures for Authorized Service Provider Parts
41
Component Replacement Procedures
41
Bottom Cover
41
Solid-State Drive (M.2)
43
WLAN Module
45
Memory Module
47
RTC Battery
49
Thermal Module
50
Battery
53
Fingerprint Reader Board
54
LED Board
55
Touchpad
56
Display Cable
57
System Board
58
I/O Support Bracket
61
Speakers
62
Keyboard
63
Display Assembly
65
Top Cover
74
Troubleshooting Guide
75
Resources
76
General Troubleshooting Steps
76
Identify the Issue
77
Understand the Issue
77
Boot up Sequence
77
Failure Classification
77
Examine the Environment
79
Perform a Visual Inspection of Hardware
80
Update BIOS and Drivers
80
Manually Updating BIOS and Drivers
80
Remotely Deploying BIOS and Drivers
80
Analyze the Issue
80
Remove or Uninstall Recently Added Hardware, Software
80
HP Hardware Diagnostics and Tools
81
HP PC Hardware Diagnostics (UEFI)
81
HP Support Assistant (HPSA)
83
HP BIOS Configuration Utility (BCU)
84
HP Image Diagnostic Tool
84
HP Thermal Monitor
84
Non HP Diagnostics Tools
84
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
85
Status Lights
85
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes
86
POST Error Messages
87
Power Good (Troubleshooting) Lights
89
Resolve the Issue
90
Hard Reset
90
Soft Reset (Default Settings)
92
10. Reseat Cables and Connections
92
11. Test with Minimum Configuration
92
Essential Hardware Configuration
93
Safe Mode
93
Test with Verified Working Configuration (Hardware And/Or Operating System)
94
13. Replace the System Board
94
Verify Solution
95
Helpful Hints
95
At Startup
95
During Operation
95
Consulting with HP Service
96
Common Issues and Possible Solutions
97
Power-On Issues
97
No Power
97
Intermittent Power-On, Shutdown, Reboot
99
AC Adapter Issue
100
Battery Not Recognized, Not Charging
100
Battery Discharges too Fast
102
Burnt Smell
103
Post
103
No Video (with Power)
103
Blinking Lights
104
Diagnostics Error Messages
105
BIOS Password
106
Performance (OS)
106
Intermittent Shutdown
107
Blue Screen
108
Freeze at Windows Logo (Hang/Lockup)
110
Electromagnetic Interference (EMI)
111
No Wake up
112
Unresponsive
113
Slow Performance
113
HP Smart Adapter Warning Message
114
Incorrect Time and Date
114
Display
115
Display Anomalies
115
Symptom
115
Quick Check
116
HP PC Hardware Diagnostics (UEFI) for Video Test
116
Display Assembly Diagram
117
Dead Pixel
117
No Video (Internal)
117
No Video (External)
118
Displayport/Vga
118
Hdmi
118
No or Bad External Video Via Docking
119
Incorrect or Missing Color/Distorted Image
119
Touch Screen
120
I/O Devices
121
Keyboard
121
Keyboard Point Stick
122
Keyboard Backlight
122
Touchpad
123
Network Connectivity Ethernet (RJ-45 Jack)
123
Network Connectivity Wireless (WLAN)
124
Wwan
125
Usb
126
Smart Card Reader
127
Speaker, Headphone - Audio Issues
128
Thunderbolt (TB)
129
Thunderbolt 3 Dock
130
Storage
131
Hard Drive/Solid-State Drive Not Recognized
132
No Boot to Operating System (no Read/Write Error)
132
Read-Write Error
133
Slow Performance
133
Blue Screen (BSOD) Error
133
Noisy Hard Drive
134
Mechanical
135
Fan Error Message - 90B
135
Noise (Sound)
136
Fan Runs Constantly
137
Thermal Shutdown (Hot)
138
Stuck Power Button
139
Additional Information
139
Acronyms
139
Blinking Lights and Boot Error Codes
140
Processor Not Executing Code
140
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
140
Memory Module Error
141
Graphics Controller Error (no Controller)
141
Failure - System Board Error
141
Intel Trusted Execution Technology (TXT) Error
141
Sure Start Unable to Find Valid BIOS Boot Block Image
141
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
142
POST Error Messages and User Actions
142
Routine Maintenance for Performance Improvement
143
Common Blue Screen Error Messages
144
Error Message List
144
Bug Check Symbolic Names
144
Microsoft General Troubleshooting of Windows Bug Check Codes
145
Use Windows Debugging Tool
145
Windows Software Development Kit (SDK)
146
Display Issue: Pixel Anomalies
150
Cable Management
151
Connector Types
152
Computer Setup (BIOS), TPM, and HP Sure Start
154
Using Computer Setup
154
Starting Computer Setup
154
Using a USB Keyboard or USB Mouse to Start Computer Setup (BIOS)
154
Navigating and Selecting in Computer Setup
154
Restoring Factory Settings in Computer Setup
155
Updating the BIOS
155
Determining the BIOS Version
155
Downloading a BIOS Update
156
Changing the Boot Order Using the F9 Prompt
157
TPM BIOS Settings (Select Products Only)
157
Using HP Sure Start (Select Products Only)
157
Using HP PC Hardware Diagnostics (UEFI)
158
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
158
Backing Up, Restoring, and Recovering
160
Creating Recovery Media and Backups
160
Creating HP Recovery Media (Select Products Only)
160
Using Windows Tools
161
Restore and Recovery
162
Recovering Using HP Recovery Manager
162
What You Need to Know before You Get Started
162
Using the HP Recovery Partition (Select Products Only)
163
Using HP Recovery Media to Recover
163
Changing the Computer Boot Order
164
Removing the HP Recovery Partition (Select Products Only)
165
10 Specifications
166
Computer Specifications
166
M.2 Pcie Solid-State Drive Specifications
167
M.2 Solid-State Drive Specifications
168
11 Statement of Memory Volatility
169
Nonvolatile Memory Usage
171
Questions and Answers
173
Using HP Sure Start (Select Models Only)
174
12 Power Cord Set Requirements
175
Requirements for All Countries
175
Requirements for Specific Countries and Regions
176
13 Recycling
178
Index
179

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HP ZBook Studio G4 Maintenance And Service Manual (182 pages)

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