CISCO CISCOWORKS COMMON SERVICES 3.0 Manuals

Manuals and User Guides for CISCO CISCOWORKS COMMON SERVICES 3.0. We have 2 CISCO CISCOWORKS COMMON SERVICES 3.0 manuals available for free PDF download: User Manual, Troubleshooting Manual

CISCO CISCOWORKS COMMON SERVICES 3.0 User Manual

CISCO CISCOWORKS COMMON SERVICES 3.0 User Manual (286 pages)

Brand: CISCO | Category: Software | Size: 2.59 MB

Table of Contents

Table of Contents
4
Chapter 2 Interacting with Ciscoworks Homepage

27
- Invoking Ciscoworks Homepage
  28
  - Invoking CWHP in Normal Mode (HTTP)
    28
  - Invoking CWHP in SSL Enabled Mode (HTTPS)
    29
- Logging into Ciscoworks
  30
- Using CWHP
  31
- Configuring CWHP
  34
- Using Online Help
  39
- Changing Web Server Port Numbers
  40
Chapter 3 Configuring the Server

47
Chapter 4 Managing Device and Credentials

131
- DCR Architecture
  135
  - Master DCR
    136
  - Slave DCR
    136
  - Standalone DCR
    136
- Using the Device and Credential Admin
  137
- Managing Devices
  137
  - Adding Devices
    138
    
    Standard Type
    139
    
    Auto Update Type
    140
    
    Cluster Managed Type
    141
  - Deleting Devices
    142
  - Editing Device Credentials
    143
  - Importing Devices and Credentials
    144
    
    Import Using DCA Interface
    145
  - Exporting Devices and Credentials
    148
    
    Export Using DCA Interface
    149
  - Excluding Devices
    151
    
    A Sample CSV Exclude File
    151
  - Viewing Devices List
    152
- Generating Reports in DCA
  153
- Managing Auto Update Servers
  154
  - Adding Auto Update Server
    154
  - Editing Auto Update Server
    155
  - Deleting Auto Update Server
    155
- Administering Device and Credential Repository
  156
  - Changing DCR Mode
    156
  - Master-Slave Configuration Prerequisites
    157
    
    Changing the Mode to Standalone
    157
    
    Changing the Mode to Master
    158
    
    Changing the Mode to Slave
    158
  - Adding User-Defined Fields
    159
  - Renaming User-Defined Fields
    160
  - Deleting User-Defined Fields
    161
- Sample CSV File
  161
- Sample XML File
  166
- Using DCR Features through CLI
  169
  - Adding Devices Using Dcrcli
    169
  - Deleting Devices Using Dcrcli
    169
  - Editing Devices Using Dcrcli
    170
  - Listing the Attributes
    170
  - Viewing the Current DCR Mode Using Dcrcli
    171
  - Viewing Device Details
    171
  - Changing DCR Mode Using Dcrcli
    172
  - Import Using CLI
    173
  - Export Using CLI
    174
- Implications of ACS Login Module on DCR
  175
  - Custom Roles and DCR
    175
Chapter 5 Administering Groups

177
- Group Concept
  178
  - Group Hierarchy
    178
  - Dynamic Group
    179
  - Static Group
    179
  - Container Groups
    179
  - System-Defined and User-Defined Groups
    179
  - Common Groups and Shared Groups
    180
- Secure Views
  182
- Groups in a Single-Server Setup
  183
- Groups in Multi-Server Setup
  183
- DCR Mode Changes and Group Behavior
  186
- Unregistering a Slave
  189
- Group Administration
  190
  - Creating Groups
    190
    
    Specifying Group Properties
    191
    
    Defining Group Rules
    193
    
    Assigning Group Membership
    194
    
    Removing Devices
    195
  - Viewing Group Details
    195
  - Modifying Group Details
    196
  - Refreshing Groups
    198
  - Deleting Groups
    198
- System Defined and User Defined Attributes
  199
Chapter 6 Using Device Center

201
- Launching Device Center
  202
- Invoking Device Center
  203
- Using Device Center Functions
  203
  - Device Selector
    204
  - Device Summary
    204
  - Management Functions
    205
- Enabling Debugging Tools
  205
  - Checking Device Connectivity
    206
  - Using Ping
    208
  - Using Traceroute
    209
  - Using SNMP Walk
    209
  - Using SNMP Set
    211
  - Using Packet Capture
    212
    
    Creating a New Packet Capture File
    213
  - Editing Device Credentials
    215
- Displaying Reports
  215
- Performing Management Tasks
  215
Chapter 7 Working with Software Center

217
- Performing Software Updates
  218
- Performing Device Update
  220
  - Deleting Packages
    222
- Scheduling Device Package Downloads
  223
- Viewing Activity Logs
  225
Chapter 8 Diagnosing Problems with Ciscoworks Server

227
- Verifying Server Status
  227
- Testing Device Connectivity
  230
- Troubleshooting the Ciscoworks Server
  232
- Frequently Asked Questions
  232
- Troubleshooting Suggestions
  259
Appendix

263
Understanding Ciscoworks Security

263
- General Security
  264
- Server Security
  264
  - Server-Imposed Security
    264
    
    Files, File Ownership, and Permissions
    265
    
    Runtime
    266
    
    Remote Connectivity
    267
    
    Access to Systems Other than the Ciscoworks Server
    268
    
    Access Control
    268
  - System Administrator-Imposed Security
    269
  - Connection Security
    269
    
    Security Certificates
    269
    
    Terms and Definitions
    270
I N D E X

275

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Cisco CISCOWORKS COMMON SERVICES 3.0 Troubleshooting Manual

Cisco CISCOWORKS COMMON SERVICES 3.0 Troubleshooting Manual (96 pages)

for Cisco CallManager Release 3.0(1)

Brand: Cisco | Category: IP Phone | Size: 0.88 MB

Table of Contents

Table of Contents
1
Purpose
4
Version
4
Topology
4
- Documentation Checklist
  5
Glossary of Terms
6
Tools and Utilities to Monitor and Troubleshoot Cisco Callmanager
10
- Cisco Callmanager Administration Details
  10
- Microsoft Performance
  11
  - Opening Microsoft Performance
    11
  - Customizing Performance
    11
- Microsoft Event Viewer
  12
  - Opening Event Viewer
    12
  - Detailed Information about Events
    13
- SDI Trace
  13
  - SDI Trace Output
    13
  - Configuring Traces
    14
- SDL Trace
  15
  - Enabling SDL Trace
    15
  - Disk Space Warning
    17
- Sniffer Trace
  18
  - Sniffer Trace Applications
    18
- Call Detail Records (CDR) and Call Management Records (CMR)
  18
  - Enabling or Disabling Cdrs
    19
  - Cdrs
    20
  - Diagnostic Cdrs (also Known as Cmrs)
    20
Problem Categories
21
- Voice Quality
  21
  - Lost or Distorted Audio
    21
  - Button Help
    24
  - Crackling
    25
  - Check Your Loads
    25
  - Echo
    25
    
    Check Your Loads
    26
  - One-Way Audio or no Audio
    26
  - MTP and One-Way Audio
    27
- Phone Resets
  27
- Dropped Calls
  28
  - Check Your Loads
    31
- Cisco Callmanager Feature Issues
  31
  - Codec/Regions: Codec Mismatch
    31
  - Locations
    32
  - Conference Bridge
    32
  - Transcoding Problems
    33
  - MTP Resource Problems
    35
  - Dial Plans
    37
  - Partitions
    38
  - Security
    40
- Slow Server Response
  42
- Reorder Tone through Gateways
  42
- Gateway Registration Problems
  43
- Gatekeeper Problems
  48
Intra-Cluster Cisco IP Phone-To-Cisco IP Phone Calls
50
Cisco IP Phone-To-Cisco IOS Gateway Calls
63
Inter-Cluster Cisco IP Phone-To-Cisco IP Phone Calls
73
- Sample Topology
  73
- Inter-Cluster H.323 Communication
  73
- Call Flow Traces
  74
- Failed Call Flow
  75
Call Detail Records (Cdrs and Cmrs)
77
- Writing Records
  77
- Reading Records
  77
- Removing Records
  78
- Table Schema
  78
- Known Issues
  79
  - IP to Device Name Translation
    79
  - Onnet Vs. Offnet
    79
  - Offnet Digits Dialed
    79
- Fields in a Call Detail Record
  79
  - Field Data Conversions
    79
  - Time Values
    79
    
    Deciphering the Time Stamp
    80
  - IP Addresses
    80
    
    Converting IP Addresses
    80
  - CDR Field Definition
    81
  - CMR Field Definitions
    85
- Call Records Logged by Call Type
  86
- Call Management Records Logged by Call Type
  88
  - Normal Calls
    88
  - Abandoned Calls
    88
  - Forwarded Calls
    88
  - Calls with Busy or Bad Destinations
    88
- Codec Types (Compression / Payload Types)
  89
- Cause Codes
  89
- Alarms
  91
  - Unable to Write CDR Data. (Alarm # 1711 - Major Alarm)
    91
Calling Cisco Technical Assistance Center (TAC)
92
Index
93

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