Honeywell Rapid Eye Installation Manual
Multi-media digital video recorder
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- Administrator's manual (294 pages) ,
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- System administrator manual (264 pages)
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Summary of Contents for Honeywell Rapid Eye
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Page 1: Installation Guide
Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide Document 800-02607V3 – Rev A – 11/09... - Page 3 Installation Guide...
- Page 4 V3 Rev A 11/09 Document updated for the latest Rapid Eye V9.0 software release (12/09). New features include: full LocalView on Active Alert units, the ability to disable LocalView, and the option to set the bandwidth throughput as High/Low.
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Page 5: About This Document
Rapid Eye™ Multi-Media DVR Installation Guide About This Document This document introduces the Rapid Eye™ Multi-Media Digital Video Recorder. It covers how to install and prepare the Rapid Eye Multi-Media Digital Video Recorder for use. This document is intended for installers. Overview of Contents This document contains the following chapters and appendixes: •... -
Page 6: Fcc Compliance Statement
Caution This equipment is ONLY designed to be mounted and operated in a horizontal position. Installation and servicing should be performed only by qualified and experienced technicians, to conform to all local codes and to maintain your warranty. WEEE (Waste Electrical and Electronic Equipment). Correct disposal of this product (applicable in the European Union and other European countries with separate collection systems). -
Page 7: Industry Canada
Manufacturer’s Declaration of Conformance Honeywell Video declares that HRv16wxxyzzz Rapid Eye Multi-Media remote units are in conformity with Council Directives: 2004/108/EC (EMC), 2006/95/EC (Product safety), and 95/5/EC (R&TTE). -
Page 8: Specification Summary
These EuroNorms and harmonized standards were applied: • EN61000-6-3: 2001 Emission standard for residential environments (EN55022 Class • EN50130-4: 1996 + A1: 1998 Alarm/security immunity requirements; • EN60950-1: 2006, Safety of ITE; • EN61000-3-2: 2006, Power-line Harmonics; • EN61000-3-3: 1995, Flicker; •... -
Page 9: Warranty And Service
Multi-Media DVR. For more information, please refer to the documents listed in the table below (included on the Documentation CD that came with your Rapid Eye unit). Find the latest versions of these documents on the Honeywell Video website (see www.honeywellvideo.com/products/recorders/). -
Page 10: Typographical Conventions
Typographical Conventions This document uses the following typographical conventions: Font What it represents Example Ctrl+C Helvetica Keys on the keyboard Press Lucida Values of editable fields that are mentioned in the The Time from field can be set to Hours:Minute:Seconds. body text of the document for reference purposes, but do not need to be entered as part of a procedure The message Unauthorized displays. -
Page 11: Table Of Contents
Rapid Eye Unit Installation Environment ........30... - Page 12 Quick Test for Remote Video ........41 Software for the Remote Operation of Rapid Eye DVRs ......41 Checklist for Admin Software .
- Page 13 Rapid Eye™ Multi-Media DVR Installation Guide Alarm When Disabling Video Recording ......62 Temperature .
- Page 14 Contents...
- Page 15 Figure 2-6 Rapid Eye Unit Air Circulation ....... . . 31 Figure 2-7 Accessing the Network Settings Using LocalView .
- Page 16 Figures...
- Page 17 Tables Table 2-1 Contents of Rapid Eye Hardware Kit 100-01205 ......23 Table 2-2 Rear Panel Connectors ........26 Table 2-3 Default Settings of the Internal DVR Modem .
- Page 18 Tables...
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Page 19: Introduction
Installers need to use LocalView briefly to change the IP Address of the DVR. Availability of LocalView on V9 DVRs Offering Video Analytics LocalView is now fully supported by Rapid Eye’s latest V9 software. Earlier V9 software cannot access full LocalView features; only network configuration is available (as in... -
Page 20: Connecting Cameras
Introduction Availability of LocalView on V8.1 DVRs Offering Video Analytics On Rapid Eye V8.1 units offering Video Analytics, LocalView can only be used to change the unit’s network settings (as in Using LocalView to Modify the IP Address of the DVR page 33). -
Page 21: Powering The Multi-Media Dvr
Rapid Eye™ Multi-Media DVR Installation Guide Powering the Multi-Media DVR Honeywell recommends that you apply power to the Multi-Media DVR through an uninterruptible power supply (UPS). For more information, see Powering Up on page 29. Caution In Europe, a UPS is required to meet EN50130-4 Euro Norm. -
Page 22: Storage Estimator
To learn more about Honeywell products that can be used with your Multi-Media system or to consult our library of user documentation, go to www.honeywellvideo.com. Storage Estimator The Storage Estimator is installed along with the Rapid Eye Software. To run the storage estimator, install the Rapid Eye software, and then: Select the Start menu All Programs Rapid Eye Multi-Media 9.0. -
Page 23: Installation
Installation This chapter provides procedures for installing a Rapid Eye Multi-Media DVR system in the field. Before You Begin It is important that you follow the procedures in this chapter in the order listed. Please read this guide carefully before starting the installation. Keep this guide for future reference. -
Page 24: Overview Of The Installation Procedure
Make a note of the DVR serial number, located on a sticker on the bottom of the DVR. Call your Rapid Eye supplier to describe the problem. The supplier will ask for the DVR serial number and will assign a Return Merchandise Authorization (RMA) number. -
Page 25: Recording The Installation Details
Cameras, page 20, and Communications, page 20. Recording the Installation Details As you start connecting hardware to the Multi-Media DVR, Honeywell recommends that you make a record of system information (such as IP address) with the site information checklist (provided in Appendix C). -
Page 26: Connecting A Camera
Installation Table 2-2 Rear Panel Connectors Connector label Description VIDEO INPUTS BNC connectors for video signal cable. A Multi-Media DVR has 16 video input connections. VIDEO OUTPUTS BNC connectors to relay a video feed to either a CCTV, NTSC or PAL monitor, VCR, or other device. -
Page 27: Rapid Dome Or Rapid Dome Gold Dome Systems
VIDEO IN 2, and so on. The BNC connector’s low signal loss, ease of twist-on installation, and small size, make it a common connector for CCTV connections. Honeywell recommends using a solder- or crimp-type connector. Video is quite sensitive to bad connectors; do not use screw-type connectors. These can seriously compromise the performance of your DVR. -
Page 28: Securing A Camera
Installation Figure 2-3 Removing the Camera Input/output (I/O) Connectors Thumb screws for sub-panel Power down the DVR. At the back of the panel, unscrew the two thumbscrews (see Figure 2-3). Pull the panel straight out to avoid bending pins of the connectors inside. Securing a Camera Forethought about poor camera angles and the possibility of tampering with cameras or vandalism can help provide optimal gathering of evidence, for corporate use, or use of... -
Page 29: Powering Up
(UPS). Turn on camera(s) and other hardware connected to the DVR. Press the power switch on the front of the Multi-Media DVR. Note Honeywell recommends that you power the cameras before powering the Multi-Media DVR. Document 800-02607V3 Rev A 11/09... -
Page 30: Powering Down
DVR. A unit recovery can take many hours, even dozens of hours on DVRs with a large storage capacity. If unit recovery occurs repeatedly, contact Honeywell Technical Support (see the back cover of this manual for contact information). -
Page 31: Figure 2-6 Rapid Eye Unit Air Circulation
Figure 2-6). • During operation, the maximum ambient temperature measured directly at the air intake vent of the Rapid Eye unit must never exceed the maximum operating temperature of 104°F (40°C). Figure 2-6 Rapid Eye Unit Air Circulation Leave at least 1 inch... -
Page 32: Setting Up Localview
Setting Up LocalView A PC mouse (included) and PC monitor (not included) are needed when using LocalView to operate a Rapid Eye Multi-Media DSP DVR. LocalView is available while the DVR is running. Availability of LocalView on V9 DVRs Offering Video Analytics LocalView is now fully supported by Rapid Eye’s latest V9 software. -
Page 33: Connecting The Usb Mouse And Optional Keyboard To The Dvr
A PC mouse (included) and PC monitor (not included) are needed when using LocalView to operate a Rapid Eye Multi-Media DSP DVR. A PC keyboard (not included) is optional. Connect the mouse to a USB port at the front or rear of the Multi-Media unit. -
Page 34: Using The Virtual Keyboard
Quick Setup Wizard and Help are not needed. Remote Connection After an IP address has been assigned to the DVR, a remote connection can be setup using the Admin application. Refer to the Rapid Eye™ Multi-Media Digital Video Recorder System Administrator Guide. Note For dial-up connections, LocalView is not needed to help set up a remote connection. -
Page 35: Common Network
Configuration Protocol (DHCP) to assign an IP Address for your unit, select the Use DHCP check box. In Network Settings, enable DHCP on the Rapid Eye DVR (see Figure 2-10). By default, the Site Name in LocalView shows REM[hyphen][DVR serial number] and includes the leading zeroes. -
Page 36: Dynamic Host Configuration Protocol Without Dns
If DHCP is unavailable on your network, the DVR request for DHCP services times-out after two minutes. Dynamic Host Configuration Protocol Without DNS In the DVRs Network Settings, enable DHCP on the Rapid Eye DVR (see Figure 2-10). The Site Name is not used in this type of connection. -
Page 37: Testing A Network Connection In The Field
Rapid Eye™ Multi-Media DVR Installation Guide Figure 2-11 LocalView Panel for Network Settings 164.178.32.1 Testing a Network Connection in the Field To test a network connection, PING the DVR. Dial-up Connection Figure 2-12 TELCO Port Used for Dial-up Connection Telco port... -
Page 38: Dvr Internal Modem Default Settings
Installation Note Connect the DVR to a telephone line only if a dial-up connection is planned. Caution Power down the DVR before connecting hardware to it. See Powering Up on page 29. For Telco communication, a data-grade (fax) telephone line is preferable to a standard line. Special features, such as call waiting, should not be available on a telephone line used by a Multi-Media DVR. -
Page 39: Beeping From The Dvr When An Alarm Is Triggered
Rapid Eye™ Multi-Media DVR Installation Guide Beeping from the DVR When an Alarm is Triggered When using LocalView on a DVR without Honeywell Video Analytics, you may set the DVR to produce a beeping noise when alarms are triggered. Using LocalView, on the user menu, click Preferences. -
Page 40: Use Of Media By The Dvr, For Clip Distribution
After making a clip of video onsite, you may distribute the clip either by: • Copying the clip to a USB memory stick. • Burning the clip to disc media, using the DVD drive on the Rapid Eye DVR. See Table 2-4. Table 2-4... -
Page 41: Quick Test For Remote Video
Rapid Eye™ Multi-Media Digital Video Recorder System Administrator Guide, about using Admin software to: • Open the ports in your organization’s firewall that are needed by Rapid Eye. See Firewall Reference, page 45. • Install Rapid Eye Multi-Media (REM) software. How to install and use REM software by Honeywell is explained in the Rapid Eye™... -
Page 42: Checklist For View Software
Run View. Log on to the Multi db. Using View, run a Maintenance session at the Rapid Eye site, to check if the connection is set up. After one Maintenance Session runs, the site is ready for further configuration and operation. -
Page 43: Obtaining Live Video
Rapid Eye™ Multi-Media DVR Installation Guide Obtaining Live Video Refer to the Rapid Eye™ Multi-Media Digital Video Recorder System Common Operator Guide, about using View to run a Live session and obtain video. Figure 3-3 Select a Site on the Sites Tab, then Click Live... -
Page 44: Spot-Checking Recorded Video
Run a Retrieval session to do so. Scheduling The video archive can be spot-checked for recorded video when cameras are scheduled to record it. Refer to Scheduling in the Rapid Eye™ Multi-Media Digital Video Recorder System Administrator Guide. Vandalism Tampering with cameras, the DVR or other hardware. -
Page 45: Calibrating Rows Of Mobile Objects
Rapid Eye™ Multi-Media DVR Installation Guide or log entry has occurred. Remove the opaque cloth. Turning the lights off at the scene can also trigger tamper detection, as can panning a PTZ camera from a light colored scene to a darker scene (or the opposite). Lowering the threshold can compensate. Blinding a camera also triggers the Blur-type and Scene Change-type of tamper detection. -
Page 46: Figure 3-4 Dvr Base Ip Ports: Remote Connection And Alarm Station
Quick Test for Remote Video Table 3-1 Default Transmission Control Protocol (TCP) Ports (cont’d) Port Name Needed at … File transfer during upgrades and to Multi-Media DVR obtain the DVR log administrator station 10 003 Alarm Alarm server for callbacks Alarm station for Multi-Media DVRs These port settings reported in Admin software, in the Add Connection/Update Con-... -
Page 47: Audio
Monitoring and recording audio remotely and onsite using LocalView Note For Rapid Eye V8.1 DVRs offering HVA, LocalView cannot be used to monitor audio. Only network settings are available. To monitor audio using these DVRs, use the Rapid Eye Remote View application. -
Page 48: Checking For Audio Interference
Audio Selecting a Microphone Choosing a microphone type (condenser, canon, Lavaliere, and so on), pickup pattern (cardioid, omni-directional, and so on), sensitivity, whether one needs phantom power, and other considerations, are beyond the scope of these installation instructions. Unlike camera domes, you can mix different models of microphone at a site. -
Page 49: Audio For Operators
Rapid Eye™ Multi-Media DVR Installation Guide Recorded audio After a day or two, check for background noise in recordings, using a retrieval session to spot-check each microphone for a few seconds at every half-hour or so, during a 24-hour period. This can reveal if microphones are placed too near sources of background noise such as a vent. -
Page 50: Monitoring And Recording Audio
Audio Caution The Audio tab is unavailable on PCs without a sound card. Monitoring and Recording Audio Select the Enable checkboxes to enable transmission of sound from point to point and to monitor it. Select the Record checkbox to record sound along with the video from the site. Enabling Talking to a Site Select the Talk (Audio Out) checkboxes, as needed for each channel (see Figure... -
Page 51: Site Hardware
Environmental factors that can hamper the DVR, such as: lack of ventilation, dust, condensation, and excessive heat or cold. To secure the DVR: Select a secure, clean, well-ventilated area for the Rapid Eye Multi-Media DVR. Document 800-02607V3 Rev A 11/09... -
Page 52: Connectors For Serial Communications On Ports 1 To 8
CTS - 7 +RXD - 7 RTS - 8 -RXD - 3 * Rx = Rapid Eye input; Tx = Rapid Eye output Figure 5-1 Pin Order on Serial Ports 1–8 of a DVR, and RJ45 Connector DVR Hard Disk and S.M.A.R.T. -
Page 53: Hard Disk Report
Hard Disk Report The SMART report is not a cause for alarm. It is a suggestion that the hard disk should be replaced. Contact an authorized Honeywell dealer to obtain a mounted hard disk for your Multi-Media DVR (see Figure 5-2). -
Page 54: Public Display Monitor
VGA output used for LocalView. LocalView Features on V9 DVRs Offering Video Analytics LocalView is now fully supported by Rapid Eye’s latest V9 software and it can be used to monitor video (see Availability of LocalView on V9 DVRs Offering Video Analytics on page for more information). -
Page 55: Connecting A Ptz Dome
Camera Address on two or more domes connected to the same bus. Connect the ACUIX cameras to a port on the Rapid Eye DVR. Notify the Multi SA of the number of the port used on the Rapid Eye DVR and the Camera Address used for each ACUIX camera. -
Page 56: Configuring Ptz
Site Hardware Consistent Port Attributes Honeywell recommends that if domes are to share a serial communications line, installers should select domes that: • Function at the same settings for: Baud Rate, Data Bits, Parity, and Stop Bits. • Use the same PTZ drivers. -
Page 57: Alarm Sensors
To avoid short-circuits, ensure that bare wire is not visible at the rear panel. Inputs for Sensors Configuration Using View Software Using View, start a Maintenance session for the Rapid Eye site. Wait until the System Operational message appears. Click the Events tab. More tabs are displayed. Click the Inputs tab. -
Page 58: Technical Notes
Technical Notes Inputs to a Multi-Media DVR Used by Hardware Devices Honeywell recommends that installers report the connection of input devices to the organization Multi-Media System Administrator (Multi SA), indicating if the devices are using connections that are: normally open, normally closed or end-of-line. -
Page 59: Control Outputs
Rapid Eye™ Multi-Media DVR Installation Guide Control Outputs Power Rating Up to 24 mA can be drawn at each output. Use hookup wire in the 20-gauge range to connect the outputs to relay triggered devices (locks, gates, warning sirens, and so on) to a Multi-Media DVR. -
Page 60: Connection To An Alarm Panel
Site Hardware Connection to an Alarm Panel Connect a combination of Fault Relay circuitry and outputs to an alarm panel, preset to warn your organization if a failure occurs. An output can be configured to respond to a Response Schedule. Fault Relay Hardware Figure 5-5 Connecting the DVR FAULT RELAY to an External Alarm Panel... -
Page 61: Fault Relay Setup
Rapid Eye™ Multi-Media DVR Installation Guide Fault Relay Setup Figure 5-6 System Tab Options for Monitoring the DVRs Enable Status Pulse. Enables the FAULT RELAY to trigger. Monitor Alarm Reporting. Interruptions in reporting of alarms, greater than 15 minutes, trigger the fault relay. The monitoring is designed to report alarms that have not reached their designated alarm station, because that alarm station was unavailable. -
Page 62: Alarm When Disabling Video Recording
Site Hardware Figure 5-7 Events Outputs Tab Alarm When Disabling Video Recording A Rapid Eye DVR can be monitored for operator tampering with recording. Refer to the Rapid Eye™ Multi-Media Digital Video Recorder System Administrator Guide, in the tracing section. -
Page 63: Point-Of-Sale Hardware
To connect a Multi-Media DVR to a point-of-sale (POS) device—a cash register, automatic teller machine (ATM), and so on—a device is needed for Protocol Interface Translation (PIT) or Network Protocol Interface Translation (NetPIT). Rapid Eye Multi-Media DSP DVRs support PITs and a NetPIT, for attaching many serial devices to a Multi-Media DVR. -
Page 64: Port Use Restrictions
Up to four PIT serial devices can be supported. Four POS devices can be assigned to each PIT device. Configuring POS, PIT and NetPIT Devices for Rapid Eye For procedures to configure POS devices, using the Serial Devices tab in the Maintenance dialog, refer to the Rapid Eye™... -
Page 65: Appendix A Frequently Asked Questions
Frequently Asked Questions This appendix describes some typical installation questions and provides possible solutions. If you are still having difficulty, please call Honeywell Technical Support (see the back cover of this manual for contact information). Supporting an Installation Table A-1... - Page 66 Recording the Installation Details that you are using to log on—reflects the type of page 25, or the Rapid Eye™ connection used by the PC and the Multi-Media DVR. Are Multi-Media Digital Video Recorder you using a network or dial-up connection? System Administrator Guide.
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Page 67: Appendix B Cabling
Cabling Coaxial Cable For short camera-to-monitor distances (up to several hundred feet), use pre-assembled or field-connected lengths of RG59/U coaxial cable, with continuous shielding, using a BNC connector at each end. Length Limit The cable length between a camera and the Multi-Media DVR should be limited to 230 meters/750 feet. -
Page 68: Triaxial Cable
Cabling Triaxial Cable Use triaxial cable instead of coaxial cable when the cable must be routed through an area having EMI (Electromagnetic Interference) caused by (partial list): • Large machinery • High voltage power lines • Refrigerator units • Microwaves Triaxial cable has a center conductor, insulator, and shield, followed by a second insulator and shield. -
Page 69: Appendix C Site Information Checklists
Name, Telephone Number, E-mail Information Installer Multi-Media System Administrator (Multi SA) Security personnel Network Administrator Onsite personnel Emergency / after hours Site Definition Rapid Eye Site Identification LocalView Site Name Admin Site Name Serial number Time zone Document 800-02607V3 Rev A 11/09... -
Page 70: Communications To Dvr
Site Information Checklists Rapid Eye Site Identification (cont’d) Street address Multi-Media DVR location: floor, room, area, and so on. SNTP servers (optional) Primary: Secondary: System password Changed? FAULT RELAY Enabled? In LocalView, Site Name shows “REM[hyphen][unit serial number]” and includes the leading zeroes. This is called the DVR computer name or network name. -
Page 71: Communications From Dvr To Alarm Station
Rapid Eye™ Multi-Media DVR Installation Guide Communications from DVR to Alarm Station Connection Value at Alarm Station ) network ) dial-up ) both ) NAT Network IP address Network Address Router at Multi-Media LT site Translation (NAT) for Inside IP... -
Page 72: Video Camera Configuration
Site Information Checklists Video Camera Configuration Color / B&W / None Camera Model, Location, PTZ PTZ Address (Yes / No) -
Page 73: Sensor Hardware
Rapid Eye™ Multi-Media DVR Installation Guide Sensor Hardware Input Type (NO / NC / EOL) Description Document 800-02607V3 Rev A 11/09... -
Page 74: Control Outputs
Site Information Checklists Control Outputs Output Description... -
Page 75: Serial Ports
Rapid Eye™ Multi-Media DVR Installation Guide Serial Ports Port Use (Modem / PTZ / POS …) Parameters / Comment SERIAL PORT 1 RJ45 connector SERIAL PORT 2 RJ45 connector SERIAL PORT 3 RJ45 connector SERIAL PORT 4 RJ45 connector SERIAL PORT 5... -
Page 76: Point-Of-Sale (Pos) Hardware
Site Information Checklists Point-of-Sale (POS) Hardware Type Name / Model # Data / Text of Interest... -
Page 77: Index
Rapid Eye™ Multi-Media DVR Installation Guide Index securing tamper detection cash registers, connecting ACUIX camera checklists 69–76 Admin, checking for software clip distribution alarm panel coaxial cable connecting communications, serial connecting to DVR fault relay connecting alarm sensors connections configuring... - Page 78 clip distribution communication checklist configuring the DVR documentation disabling audio operating temperature modifying DVR IP address power range monitoring audio onsite powering network settings powering down offering HVA powering up use with HVA replacing drive securing system monitoring unit recovery maintenance session, running 42, unpacking microphone...
- Page 79 Rapid Eye™ Multi-Media DVR Installation Guide Rapid Dome, passive-to-passive transmission tamper detection remote connection, setting up TELCO RJ45 cable connecting connector pins connections wiring triaxial cable S.M.A.R.T. unit recovery scene change, affecting video UPS, connecting sensors, checklist serial communications serial ports...
- Page 82 Document 800-02607V3 – Rev A – 11/09 © 2009 Honeywell International Inc. All rights reserved. No part of this publication may be reproduced by any means without written permission from Honeywell. The information in this publication is believed to be accurate in all respects. However, Honeywell cannot assume responsibility for any consequences resulting from the use thereof.