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Troubleshooting
Related Manuals for Motorola CA10
Summary of Contents for Motorola CA10
- Page 1 CA10 User Guide...
- Page 2 CA10 User Guide 72E-124942-01 Revision A August 2009...
- Page 3 Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Motorola.
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Page 4: Revision History
Warranty Mobile Device The CA10 is warranted against defects in workmanship and materials for a period of one year (12 months) from date of shipment, provided the product remains unmodified and is operated under normal and proper conditions. Accessories CA10 accessories, such as cables, cradles and power supplies, carry a warranty term of ninety (90) days from the date of shipment. - Page 5 CA10 User Guide...
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Page 6: About This Guide
Topics covered in this guide are as follows: • Chapter 1, Getting Started provides information on charging and getting the CA10 up and running for the first time. Chapter 2, Using the CA10 provides basic instructions for using the interface of the CA10. -
Page 7: Related Documents
This symbol indicates that if this information is ignored, serious personal injury may occur. WARNING Related Documents The following documents provide more information about the CA10. CA10 Quick Reference Guide, p/n 72-124939-01-xx • CA10 Regulatory Guide, p/n 72-124941-01-xx •... -
Page 8: Safety Information
Battery Safety Use & Safety for Battery-Powered Devices • Do not store or use your CA10 in temperatures below -10°C (14°F) or above 60°C (140°F). Do not recharge your CA10 in temperatures below 0°C (32°F) or above 40°C (104°F). •... -
Page 9: Information On Hearing Damage
WARNING 032374o interference with the function of the pacemaker, do not wear the CA10 on your shirt. The CA10 radio generates magnetic energy. Pacemaker manufacturers recommend that a minimum of 15 cm (6 inches) be maintained between a handheld wireless device and a... -
Page 10: Service Information
Software type and version number Motorola responds to calls by e-mail, telephone or fax within the time limits set forth in support agreements. If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your equipment for servicing and will be given specific directions. - Page 11 CA10 User Guide...
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Page 12: Table Of Contents
Information on Hearing Damage ....................viii People with Pacemakers ......................viii Chapter 1: Getting Started Introduction ............................1-1 Recommended Deployment Steps ...................... 1-1 Components in the CA10 Solution ....................... 1-2 Unpacking ............................1-2 Wearing the CA10 ..........................1-2 Lanyard ............................1-2 Shirt Clip ............................1-3 Using a D-Clip Earpiece ........................ - Page 13 Overview .............................. 4-1 Maintaining the CA10 .......................... 4-1 Cleaning ............................... 4-1 Materials Required ......................... 4-1 Cleaning the CA10 or Cradle Housing ................... 4-2 Cleaning the CA10 or Cradle Connectors ..................4-2 Cleaning Frequency ........................4-2 Troubleshooting the CA10 ........................4-2 Troubleshooting the 10-Slot Charge Cradle ..................
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Page 14: Appendix B Specifications Technical Specifications
Table of Contents xiii D-Clip Earpiece ............................ A-8 Appendix B Specifications Technical Specifications ........................B-1 CA10 .............................. B-1 10-Slot CA10 Charge Cradle ......................B-3 Glossary Index... -
Page 15: Chapter 1 Getting Started
Motorola mobile computers and enterprise devices communicating over Wi-Fi. The CA10 can be clipped onto clothing, worn on a lanyard, or slipped inside a pocket and can be deployed either as a personal or shared device. In environments where workers change shifts daily, an employee can select any available CA10. -
Page 16: Components In The Ca10 Solution
Depending on the configuration ordered, the shipping box or additional shipping container may include: • 10-Slot CA10 Charge Cradle (with cradle base, power supply unit and AC line cord) • Regulatory Guide for the 10-Slot Charge Cradle CA10 (only when cradle is included) •... -
Page 17: Shirt Clip
Otherwise, the safety clip will not work properly and could result in injury (see Figure 1-1). Shirt Clip To wear the CA10 on a belt or shirt, use the Shirt Clip (see Figure 1-2). Wearing the CA10 on a Belt or Shirt... -
Page 18: Using A D-Clip Earpiece
1 - 4 CA10 User Guide Using a D-Clip Earpiece To wear the CA10 D-Clip Earpiece (see Figure 1-3). Wearing the CA10 D-Clip Earpiece Figure 1-3 When using a headset / earpiece, you may not hear the surrounding sounds. Do not WARNING use a headset / earpiece where it can endanger your safety. -
Page 19: Ca10 Features
Getting Started 1 - 5 CA10 Features Speaker Left Side View Front Side View CA10 Shirt Clip Push-to-Talk (PTT) Button Private Reply Button Advance Button Microphone Status LED Right Side View Back Side View Headset Jack Lanyard Fastener Hole Cradle Connector... - Page 20 When the CA10 is in use, the LED provides battery power status, operation and communication indications (see CA10 Status Indications on page 2-5). When the CA10 is docked onto a cradle, the LED indicates the charging status (see Charging Indications on page 1-8).
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Page 21: Charging
Charging This section describes how to use the 10-Slot CA10 Charge Cradle with the CA10 units. The cradle supports simultaneous charging of up to ten CA10 units. Charging status is indicated via the Status LED on the CA10. The CA10 has an internal, non-replaceable battery. Before using the CA10 for the first time, fully charge the battery... -
Page 22: Charging Indications
Optimize the wireless network for voice over IP operation (see your access point user manual). • Remain within the coverage range of your wireless system. When a CA10 is out of range of an access point, radio power consumption may be higher, reducing runtime / battery life. -
Page 23: Chapter 2 Using The Ca10
Only one group member can initiate a group call at a time. For example, a group member carrying a CA10 can press the Push-to-Talk (PTT) button and communicate with a group of associates carrying CA10s. While a group member talks, the listening associates cannot respond until the... -
Page 24: Placing A Group Call
2-1). To place a Group Call: Press and hold the PTT button and begin talking after your CA10 emits a beep (for example: say “Hi - I need some help up front”). If you hear a tone, release the PTT button and wait for the current communicating person to NOTE finish speaking before you press and hold the PTT button to make another attempt. -
Page 25: Public Response To A Group Call
During a group call, wait for the current communicating person to finish speaking (a tone plays indicating that the channel is clear). Press and hold the PTT button and begin talking after your CA10 emits a beep (for example: say “I can help - I will be there soon”). -
Page 26: Private Reply Call
2 - 4 CA10 User Guide Private Reply Call A Private Reply Call is a person-to-person call to the last communicating member. Private response to the last communicating member can only be initiated once a group call has been established (see Figure 2-3). -
Page 27: Indications During Use
Resetting the CA10 If the CA10 is not functioning properly, turn off the CA10 and turn it on again (see Powering on / off on page 1-8). If the CA10 does not respond, reset the CA10 to its factory default configuration. -
Page 28: Chapter 3: Deployment And Configuration
Host Computer Requirements Operating system & web browser support To install and use the CA10 Deployment and Configuration application, you need a host computer running Internet Explorer 5.0 or 6.0 or 8.0 with one of the following operating systems: ®... -
Page 29: Setting Your Host Computer
CA10 units on your network. There are only a few basic steps you need to complete in order to connect the CA10 units to your network and start communicating. - Page 30 Deployment and Configuration 3 - 3 Click Properties (see Figure 3-1). Local Area Connection Properties Window Figure 3-2 Ensure that the box next to Internet Protocol (TCP/IP) is checked (see Figure 3-2). Click to highlight Internet Protocol (TCP/IP) and click Properties. Internet Protocol (TCP/IP) Properties Window Figure 3-3...
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Page 31: Setting Your Wireless Access Point
3 - 4 CA10 User Guide Enter 192.168.0.201 in the IP Address field (see Figure 3-3). Enter 255.255.0.0 in the Subnet mask field. Click OK twice and close the Local Area Connection window. Setting Your Wireless Access Point To set the access point: Follow the instructions in your access point user guide to access the configuration menu of your access point. - Page 32 Deployment and Configuration 3 - 5 The Select Installation Folder window displays. Select the disk drive and destination directory in which to install the application. To limit access to the application after the installation, select Just me. To grant access to all, select Everyone.
- Page 33 3 - 6 CA10 User Guide The program begins to extract files and the installation runs without further intervention. File Extraction and Installation Bar Figure 3-7 The Installation Complete window displays. Click Close to end the installation. Installation Complete Window...
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Page 34: Configuring The Ca10 Units
Icon located on your computer desktop. To start the application, you can also click the Start button and select All Programs > Motorola > Deployment Application > Start_CA10_Deployment_Service. Important: wait until the “Press enter to stop service” message appears. DO NOT PRESS ENTER - this will stop the service. - Page 35 Select the name for your network from the drop-down. Click on Save. Click on Apply Settings or click on a single CA10 you want to configure and select Apply Configuration / Reset. The Status LED of all CA10s should blink amber, indicating download in progress. Firmware download...
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Page 36: Device Profiles
Group-3 to call a specific person such as store manager. Up to 8 profiles can be created and loaded into the CA10; each has its own communication channel (channels 1 to When a profile is set, communication channels and button actions are fill in and the profile is ready to be downloaded to the CA10 by using the Configure Devices tab. - Page 37 AltCh-Temp - set this action and select an alternative from the Target box. When the user press and release this button, the alternative grope is associated for communications. Following a Group Call, the CA10 automatically associates with the previews group.
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Page 38: Monitor Devices Tab
Monitor Devices Tab Figure 3-12 Name Display the names of the CA10 units that are registered in the system database. After a device is discovered, it remains in the asset inventory until it is purged from the database. IP-Address Displays a view of the IP address of all CA10s. -
Page 39: Wt-Channel
3 - 12 CA10 User Guide WT-Channel The CA10 system supports up to 32 channels of different broadcast voice streams. Each CA10 listens to one channel only. These channels are used to identify departments, functions or other types of communication. The CA10 system has priorities associated with each channel (for example: an emergency channel has priority over other channels). -
Page 40: Chapter 4 Maintenance And Troubleshooting
• Do not to drop the CA10 or subject it to strong impact. • Protect the CA10 from temperature extremes. Do not use or store the CA10 at temperatures below -10°C (14°F) or above 60°C (140°F). • Do not store or use the CA10 in any location that is dusty, damp, or wet. -
Page 41: Cleaning The Ca10 Or Cradle Housing
CAUTION Always wear eye protection when handling cleaning agents. Read warning label on cleaning product before using. If you have to use any other solution for medical reasons, please contact Motorola for more information. Cleaning the CA10 or Cradle Housing Clean the CA10 with a soft cloth moistened with a diluted window cleaning solution or alcohol. -
Page 42: Troubleshooting The 10-Slot Charge Cradle
0°C (32°F) or above 40°C (104°F). the touch). Self Diagnostic Feature The CA10 self diagnostic feature provides voice notifications for the status of the operation, communication settings and hardware. Operational status To listen to the status of the CA10 Operational status:... -
Page 43: Communication Settings
Simultaneously hold down the PTT and Advance buttons; the CA10 starts to beep slowly. After hearing the second beep, release the PTT and Advance buttons; the CA10 provides voice notifications for the current communication settings of the CA10 (such as: IP Address, IP Mask, IP Gateway, AP, MAC Address, Channel, Security, SSID etc.). -
Page 44: Appendix A Accessories
Chapter A Accessories Overview CA10 accessories provide a variety of product support capabilities. Accessories include: Lanyard, Wrist Strap and Earpiece. Accessories Table 1-1 lists the CA10 accessories. CA10 Accessories Table A-1 Accessory Description 10-Slot CA10 Charge Cradle 10-slot cradle for simultaneously charging up to ten CA10 units. -
Page 45: 10-Slot Ca10 Charge Cradle
Cradle Installation Options The cradle supports both desktop and wall-mount options. Desk-top Setup Figure A-1 shows two desktop setup options for the 10-Slot CA10 Charge Cradle (one with and one without a Cradle Base). 110-220 VAC, 50-60Hz 20W Line Power... - Page 46 Accessories A - 3 To set the cradle on a desktop using a Cradle Base Position the Power Supply Unit inside the Cradle Base and connect the AC Line Cord to the Power Supply Unit (see Figure A-2). Do not plug the AC Line Cord into an AC power outlet. AC Line Cord Power Supply Unit Cradle Base...
- Page 47 A - 4 CA10 User Guide Engage the hooks of the Cradle Base with the holes on the bottom of Cradle. Lower the Cradle onto the Cradle Base until it engages the snaps (see Figure A-5). Cradle Snap Snap Hook...
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Page 48: Wall Mount Setup
A - 5 Wall Mount Setup A Cradle Base is available for mounting a CA10 cradle on a wall. Wall mounting requires hanging the cradle along its width (or length) using the four slots on the bottom side of the cradle base and using the bracket itself as a mounting template for the screws. - Page 49 A - 6 CA10 User Guide Position the Power Supply Unit inside the Cradle Base and connect the AC Line Cord to the Power Supply Unit. Do not plug AC Line Cord into an AC power outlet. (see Figure A-8).
- Page 50 Accessories A - 7 Route the DC Cable out of the cradle through the Cable Holder (see Figure A-10). Use the Cable Notch as an end point guide to measure the length of cable required to reach the DC power connector. See cable notch mark on the cradle base wall Cable...
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Page 51: D-Clip Earpiece
You can use a single ear headset / earpiece (such as Motorola D-Clip earpiece p/n 21-69024-01R) for communication. The headset / earpiece can be used when the CA10 is worn on the shirt. When a headset / earpiece is connected, the CA10 microphone continues to operate and the CA10’s speaker is disabled (muted). To... -
Page 52: Appendix B Specifications
Chapter B Specifications Technical Specifications CA10 Table B-1 summarizes the intended operating environment and technical hardware specifications of the CA10. CA10 Technical Specifications Table B-1 Item Description PHYSICAL CHARACTERISTICS Dimensions 2.5 in. H x 1.5 in. W x 1.01 in. D / 6.35 cm H x 3.81 cm W x 2.56 cm D Notification LED flash, Beep or .wav file... - Page 53 B - 2 CA10 User Guide Item Description USER ENVIRONMENT Drop Specifications 5 ft./1.5m drop to concrete, 6 drops per 6 sides, over operating temperature range Operating Temperature +14° F to 104° F / -10° C to + 40° C Storage Temperature -40°...
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Page 54: 10-Slot Ca10 Charge Cradle
Specifications B - 3 10-Slot CA10 Charge Cradle Table B-2 summarizes the intended operating environment and technical hardware specifications of the 10-Slot CA10 Charge Cradle. 10-Slot CA10 Charge Cradle Specifications Table B-2 Item Description PHYSICAL CHARACTERISTICS Dimensions 11.42 in. x 6.48 in. x 3.07 in. / 29 cm x 16.5 cm x 7.8 cm. - Page 55 Access Point. A wireless Access Point (AP) is a device that enables wireless communication devices (such as CA10) to connect to a wireless network using Wi-Fi. AESCCMP. 128 bits encryption algorithm used in the 802.11i security protocol created to replace both TKIP and WEP protocols.
- Page 56 COM port. Communication port; ports are identified by number, e.g., COM1, COM2. Cradle. A cradle is used for charging the CA10 battery and provides a storage place for the CA10 when not in use. Decryption. Decryption is the decoding and unscrambling of received encrypted data. Also see, Encryption and Key.
- Page 57 Getting Started 1 - 3 ESD. Electro-Static Discharge Firmware. Firmware is a software program that internally control an electronic device. The firmware enables the device basic operation as well as higher level functions. Flash Memory. Flash memory is responsible for storing the system firmware and is non-volatile. If the system power is interrupted the data is not be lost.
- Page 58 Light Emitting Diode. See LED. MAC. a Media Access Control (MAC) address is a unique identifier assigned to a network devices (such as the CA10 or Access Point) by the manufacturer for identification. MC. Mobile Computer. NDS . The Domain Name System (DNS) is a hierarchical naming system for computers connected to a network.
- Page 59 SSID. Service Set Identifier is a friendly name that identifies a particular 802.11 local wireless network. A wireless device (such as CA10) receives broadcast messages from all access points within range advertising their SSIDs so that the device can automatically connect to the network.
- Page 60 1 - 6 CA10 User Guide Subnet Mask. A 32-bit number used to separate the network and host sections of an IP address. A custom subnet mask subdivides an IP network into smaller subsections. The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets.
- Page 61 Ch Status 3-12 Class B 3-4 Clean 4-1 Installation Options A-2 Communication settings 4-4 Internet Explorer 3-1 Configure CA10 3-7 Internet Protocol window 3-3 Configure Devices tab 3-7, 3-8 IP Address 3-4 Cradle Base A-3 IP Gateway 4-4 Cradle base A-3...
- Page 62 1 - 2 CA10 User Guide LED blinking Amber (charging) 1-8 Turn off 1-8 LED status during use 2-5 Turn off tune 1-8 LED status in cradle 1-8 Turn on 1-8 LED steady green (charging) 1-8 LED steady red (charging) 1-8...
- Page 63 1-800-927-9626 http://www.motorola.com MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the U.S. Patent and Trademark Office. All other product or service names are the property of their registered owners. © Motorola, Inc. 2009...