HP Xw4550 - Workstation - 2 GB RAM Troubleshooting Manual
Hp xw workstation series setup and troubleshooting guide
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- Service and technical reference manual (158 pages) ,
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Table of Contents
Troubleshooting
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Summary of Contents for HP Xw4550 - Workstation - 2 GB RAM
- Page 1 HP xw Workstation series Setup and Troubleshooting Guide...
- Page 2 Copyright Information Warranty Trademark Credits © 2007-2010 Copyright Hewlett-Packard Hewlett-Packard Company shall not be liable The HP Invent logo is a trademark of Hewlett- Development Company, L.P. for technical or editorial errors or omissions Packard Company in the U.S. and other contained herein or for incidental or countries.
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Page 3: Table Of Contents
Table of contents 1 Locating HP resources ........................... 1 Product information ..........................2 Product support ............................ 3 Product documentation ........................4 Product diagnostics ..........................5 Product updates ........................... 6 2 Setting up the Hardware ..........................7 Quick setup ............................7 Ventilation, COA label, and serial number label information .......... - Page 4 Restoring Windows XP Professional ....................22 Creating RestorePlus! media ..................... 22 Creating HP Backup and Recovery (HPBR) media ............23 Restoring the operating system ..................24 Using RestorePlus! ................... 24 Using HPBR ..................... 24 Using the recovery partition ................24 Restoring Novell SLED ........................
- Page 5 Diagnostic lights and audible (beep) codes ............... 42 Calling technical support ........................46 Locating warranty information ......................46 ENWW...
- Page 6 ENWW...
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Page 7: Locating Hp Resources
Locating HP resources This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certificate of Authenticity labels ●... -
Page 8: Product Information
Product information Table 1-1 Product information Topic Location HP Cool Tools Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your workstation are preinstalled that may enhance system performance. -
Page 9: Product Support
Product support Table 1-2 Product support Topic Location Additional information For online access to technical support information and tools, see http://www.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following communication and diagnostic tools are also available: Refer to the workstation Service and Technical Reference... -
Page 10: Product Documentation
Product documentation Table 1-3 Product documentation Topic Location HP user documentation, white For the latest online documentation, seehttp://www.hp.com/ papers, and third-party support/workstation_manuals. These include this Setup documentation and Troubleshooting Guide and the Service and Technical Reference Guide. Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. -
Page 11: Product Diagnostics
Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide. Audible beep and LED code Refer to the appropriate section of the workstation Service definitions... -
Page 12: Product Updates
Product updates Table 1-5 Product updates Topic Location Software, BIOS, and driver http://www.hp.com/go/workstationsupport to verify that updates you have the latest drivers for the workstation. To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick a Task>Use Tools to view...>Tools>My Computer Information>View general system information.. -
Page 13: Setting Up The Hardware
Setting up the Hardware This chapter provides information on setting up of the workstation hardware. Quick setup WARNING! To reduce the risk of electric shock or damage to your equipment: — Do not disable the power cord grounding plug. The grounding plug is an important safety feature. —... -
Page 14: Ventilation, Coa Label, And Serial Number Label Information
To rapidly set up your workstation hardware, complete the following steps: After unpacking your HP Workstation, locate an accessible workspace to set up the system and connect the mouse, keyboard, and power cables to your workstation. Connect the power cable from the workstation to a power outlet. -
Page 15: Front And Rear Panel Components
● Never restrict the incoming or outgoing airflow of the computer by blocking any vents or air intakes. Figure 2-2 Workstation ventilation Each HP Workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) (for Windows®-preinstalled systems only) as shown in Figure 2–2. In general, the serial number labels can be found on the top panel or on the side of the unit and at the rear of the unit. -
Page 16: Front Panel Components
Front panel components Figure 2–3 is for reference only, and shows examples of different workstation series. Your HP workstation might look different. Figure 2-3 Workstation series front panel examples xw4000 Series xw6000 Series xw8000/xw9000 Series Table 2-1 Front panel component examples Item Symbol Description... -
Page 17: Rear Panel Components
Rear panel components Figure 2–4 is for reference only and show examples of rear panel connectors that might be located on your workstation. Your HP workstation has some combination of these connectors, depending upon workstation model and configuration. Figure 2-4 Workstation connector and control examples Table 2-2 Rear panel connector and control description... - Page 18 Table 2-2 Rear panel connector and control description (continued) Item Symbol Description Item Symbol Description RJ-45 network connector SAS Connector NOTE: Might not be available on all workstations. Parallel connector * DMS–59 high density graphics connector NOTE: Might not be available on all workstations.
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Page 19: Product Recycling
Access panel key NOTE: Not all workstations models have the key lock. PCI expansion slot access openings (each slot opening typically covered with blank filler panel when not use). Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. -
Page 20: Setting Up The Operating System
Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 15 Setting up Red Hat Enterprise Linux on page 16 Setting up Novell SLED on page 17 Updating the workstation on page 17 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and... -
Page 21: Setting Up The Microsoft Operating System
Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows 7 or Windows Vista to Windows XP Professional operating system, your system will be preinstalled with Windows XP Professional operating system. With this configuration, you will receive recovery media for the Windows 7 or Windows Vista operating system only. -
Page 22: Setting Up Red Hat Enterprise Linux
Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers. -
Page 23: Installing And Customizing Red Hat-Enabled Workstations
Installing and customizing Red Hat-enabled workstations Linux-enabled workstations require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP workstation. -
Page 24: Determining Current Bios
Determining current BIOS To determine the current BIOS of the workstation during system power up: Wait for F10=setup to appear on the lower right corner of the screen. Press to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website. -
Page 25: Upgrading Bios
Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: Go to http://www.hp.com/go/workstationsupport. Select Download Drivers and Software from the left menu column under Tasks. Follow the instructions to locate the latest BIOS available for the workstation. If the BIOS on the Web site is the same as the version on your system, no further action is required. -
Page 26: Restoring The Operating System
Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 20 Ordering backup software on page 21 Restoring Windows 7 or Windows Vista on page 21 Restoring Windows XP Professional on page 22 Restoring Novell SLED on page 24 Restore methods... -
Page 27: Ordering Backup Software
Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region see http://www.hp.com/ support/contactHP. Restoring Windows 7 or Windows Vista This section describes how to restore Windows 7 or Windows Vista. -
Page 28: Restoring Windows Xp Professional
Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The workstation must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: Boot the workstation. -
Page 29: Creating Hp Backup And Recovery (Hpbr) Media
Creating HP Backup and Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP systems. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD included with the workstation. The documentation can be accessed during installation. The Initial Recovery Point can be burned to optical media and used to recover a system. -
Page 30: Restoring The Operating System
Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected. - Page 31 NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure. ENWW Restoring Novell SLED...
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Page 32: Troubleshooting
Calling technical support Self-troubleshooting with HP Vision Diagnostics Hewlett-Packard Vision Field Diagnostics let you view information about the hardware configuration and perform hardware troubleshooting for HP Desktop and Workstation systems. These tools let you isolate potential issues and determine if problems relate to the operating system or the hardware. These diagnostics run outside the operating system by DVD, CD, or USB flash drive, making them easy to access and use. -
Page 33: Overview
● Easy to use - uses similar user interface as previous field diagnostics, HP Insight Diagnostics ● True End2End diagnostics – same diagnostics modules used in factory ● Easy to obtain: ◦ Download from Web ◦ Bootable via USB flash drive, DVD, or CD ◦... -
Page 34: Downloading And Accessing Hp Vision Diagnostics
Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP Web site to a CD, DVD, or USB flash drive. Then use the disk or drive to perform diagnostics on the workstation: Go to http://www.hp.com. -
Page 35: Accessing Hp Vision Diagnostics On The Workstation
Accessing HP Vision Diagnostics on the workstation The following procedures describe how to access the HP Vision Diagnostics utilities included in the workstation software. Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Diagnostics. NOTE: Using a USB key is the most convenient method to access the HP Vision Diagnostics. -
Page 36: User Interface
User interface The HP Vision Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ● Status —... - Page 37 ● Miscellaneous — List any devices or data that don't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ●...
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Page 38: Test Tab
Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. You can select or unselect different Test Modes: ● Quick — Performs quick-performance tests that cover your entire hardware. You cannot change test parameters. - Page 39 Click the Start Test button to begin the testing. This displays the Status tab, which lets you monitor the progress of the tests. When the tests finish, the Status tab shows whether the devices passed or failed. If errors are found, go to the Errors tab to display detailed information and recommended actions. ENWW Self-troubleshooting with HP Vision Diagnostics...
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Page 40: Status Tab
Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange. The Status tab colors are: ●... -
Page 41: Help Tab
● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. -
Page 42: Saving And Printing Information In Hp Vision Diagnostics
Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. -
Page 43: Troubleshooting A Problem
The following Web sites are also available to you: ● http://www.hp.com—Provides useful product information. ● http://www.hp.com/support/workstation_manuals—Provides the latest online documentation. ● http://www.hp.com/go/workstationsupport—Provides technical support information for your workstation. ● http://www.hp.com/support—Provides a listing of the worldwide technical support phone numbers. Access the telephone numbers by visiting the Web site, then select your region, and click Contact HP in the upper-left corner. -
Page 44: Product Change Notifications
Product Change Notifications Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30-60 day window of the effective date of the change in the manufacturing process. PCNs give customers advanced notice of changes to their product, such as an updated BIOS version that they may need to qualify prior to the change taking place. -
Page 45: Customizing The Monitor Display
● If you recently installed new software, uninstall the software and verify if the workstation functions properly. ● If the screen is blank, plug the monitor into a different video port on the workstation if one is available. Alternatively, replace the monitor with a monitor that you know is working properly. ●... -
Page 46: Chapter 5 Troubleshooting
Table 5-1 General installation problems Problem Cause Solution Workstation appears locked Software control of the Press and hold the power button for at least four seconds until the up and will not turn off when power switch is not workstation turns off. the power button is pressed. -
Page 47: Hardware Installation Problems
Table 5-1 General installation problems (continued) Problem Cause Solution System does not power on System unable to power on CAUTION: Internal components might be powered even when the and the LEDs on the front of with power applied. system is off. To prevent damage, disconnect the workstation power cord the workstation are not before you remove a component. -
Page 48: Diagnostic Lights And Audible (Beep) Codes
Table 5-2 Hardware installation problems Problem Probable Cause Recommended Solution Device is not seated or Ensure that the device is properly and securely connected and that pins connected properly. in the connector are not bent down. Cables of new external device are loose or power cables are unplugged. - Page 49 Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. No Workstation on. beeps. Green Power LED blinks Workstation in Suspend to every two seconds.** No RAM mode (select models beeps. only) or normal Suspend mode.
- Page 50 Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin configurations vary, and can have either a 4–pin, 6–pin, or 8–pin configuration, depending on workstation series and model. Check if a device is causing the problem by removing all attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system.
- Page 51 Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight Invalid ROM based on bad CAUTION: Internal components might be powered even when the times, once every second, checksum. system is off. To prevent damage, disconnect the workstation power cord followed by a two-second before you remove a component.
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Page 52: Calling Technical Support
Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have your workstation readily accessible. ● Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you. ●...