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Dell Inspiron 13 7000 Series Service Manual
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Dell Inspiron 13 7000 Series Service Manual

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Inspiron 13
7000 Series

Service Manual

Computer Model: Inspiron 13–7359
Regulatory Model: P57G
Regulatory Type: P57G002

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Summary of Contents for Dell Inspiron 13 7000 Series

  • Page 1: Service Manual

    Inspiron 13 7000 Series Service Manual Computer Model: Inspiron 13–7359 Regulatory Model: P57G Regulatory Type: P57G002...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks ™...

  • Page 3: Table Of Contents

    Contents Before working inside your computer........10 .....................10 Before you begin ....................10 Safety instructions ..................11 Recommended tools After working inside your computer........13 Removing the base cover............14 ......................14 Procedure Replacing the base cover............15 ......................15 Procedure Removing the battery............... 16 .....................
  • Page 4 Removing the hard drive............23 .....................23 Prerequisites ......................23 Procedure Replacing the hard drive............25 ......................25 Procedure ....................25 Post-requisites Removing the coin-cell battery..........26 .....................26 Prerequisites ......................26 Procedure Replacing the coin-cell battery..........28 ......................28 Procedure ....................28 Post-requisites Removing the wireless card............ 29 .....................29 Prerequisites ......................
  • Page 5 Removing the power and volume-buttons board....35 .....................35 Prerequisites ......................35 Procedure Replacing the power and volume-buttons board....37 ......................37 Procedure ....................37 Post-requisites Removing the speakers............38 .....................38 Prerequisites ......................38 Procedure Replacing the speakers............40 ......................40 Procedure ....................40 Post-requisites Removing the touch pad............41 .....................
  • Page 6 Removing the heat sink............48 ....................48 Prerequisites ......................48 Procedure Replacing the heat sink............50 ......................50 Procedure ....................50 Post-requisites Removing the I/O board............51 ..................... 51 Prerequisites ......................51 Procedure Replacing the I/O board............53 ......................53 Procedure ....................53 Post-requisites Removing the power-adapter port........54 .....................54 Prerequisites...
  • Page 7 Removing the display assembly..........63 .....................63 Prerequisites ......................63 Procedure Replacing the display assembly..........66 ......................66 Procedure ....................66 Post-requisites Removing the stylus-holder assembly........67 .....................67 Prerequisites ......................68 Procedure Replacing the stylus-holder assembly........70 ......................70 Procedure ....................70 Post-requisites Removing the palm rest and keyboard assembly....71 .....................
  • Page 8 Removing the display hinges...........77 ..................... 77 Prerequisites ......................77 Procedure Replacing the display hinges...........79 ......................79 Procedure ....................79 Post-requisites Removing the display back-cover and antenna assembly..................80 ....................80 Prerequisites ......................80 Procedure Replacing the display back-cover and antenna assembly..................82 ......................82 Procedure ....................
  • Page 9 Removing the display cable............ 89 ....................89 Prerequisites ......................89 Procedure Replacing the display cable............. 91 ......................91 Procedure ....................91 Post-requisites Flashing the BIOS..............92 Getting help and contacting Dell...........93 ..................93 Self-help resources ....................94 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    Before working inside your computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 12 • Plastic scribe...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.

  • Page 14: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Remove the screws that secure the base cover to the computer base.

  • Page 15: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.

  • Page 16: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the screws that secure the battery to the palmrest and keyboard assembly.
  • Page 17 Turn the computer over. Press and hold the power button for 5 seconds, to ground the system board.

  • Page 18: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly and place the battery on the palmrest and keyboard assembly.

  • Page 19: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 20 Remove the memory module from the memory-module slot. memory module securing clips (2) memory-module slot...

  • Page 21: Replacing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot.

  • Page 22: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. memory module securing clips (2) memory-module slot notch Post-requisites...

  • Page 23: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 24 Lift the hard-drive assembly along with its cable off the palmrest and keyboard assembly. screws (2) hard-drive assembly hard-drive cable pull tab Disconnect the interposer from the hard drive. Remove the screws that secure the hard-drive bracket to the hard drive. Lift the hard-drive bracket from the hard drive.

  • Page 25: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard drive with the screw holes on the hard- drive bracket.

  • Page 26: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 27 plastic scribe coin-cell battery battery socket...

  • Page 28: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board.

  • Page 29: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 30 Slide and remove the wireless card from the wireless-card slot. antenna cables (2) wireless card wireless-card slot screw...

  • Page 31: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 32: Removing The Keyboard Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 33 Lift the keyboard daughter-board off the palmrest and keyboard assembly. keyboard cable keyboard-backlight cable keyboard cable keyboard-backlight cable keyboard daughter-board...

  • Page 34: Replacing The Keyboard Daughter-Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the keyboard daughter board on the palmrest and keyboard assembly.

  • Page 35: Removing The Power And Volume-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 36 Lift the power and volume-buttons board along with its cable, off the palmrest and keyboard assembly. adhesive tape power and volume- buttons board cable power and volume-buttons adhesive tape board...

  • Page 37: Replacing The Power And Volume-Buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the power and volume-buttons board into the slot on the palmrest and keyboard assembly.

  • Page 38: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 39 Release the speakers from the alignment posts and lift the speakers along with its cable off the palmrest and keyboard assembly. speaker cable speakers (2) routing guides adhesive tape...

  • Page 40: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts on the palmrest and keyboard assembly, place the speakers on the palmrest and keyboard assembly.

  • Page 41: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 42 Lift the connector latch and disconnect the touch-pad cable from the touch pad. Remove the screws that secure the touch-pad bracket to the palmrest and keyboard assembly. Lift the touch-pad bracket off the palmrest and keyboard assembly. touch-pad cable touch-pad bracket screws (4) Peel off the adhesive tape that secures the touch pad to the palmrest and keyboard assembly.
  • Page 43 Lift the touch pad away from the computer. adhesive tape touch pad...

  • Page 44: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the touch pad into the slots on the palmrest and keyboard assembly.

  • Page 45: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 46 Disconnect the fan cable from the system board. Remove the screws that secure the fan to the palmrest and keyboard assembly. Lift the fan off the palmrest and keyboard assembly. screws (2) fan cable...

  • Page 47: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the palmrest and keyboard assembly.

  • Page 48: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 49 Lift the heat sink off the system board. heat sink captive screws (3)

  • Page 50: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can cause damage to the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 51: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 52 Lift the I/O board off the palmrest and keyboard assembly. screw I/O-board power and volume-buttons I/O-board cable board cable pull tab...

  • Page 53: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, place the I/O board on the palmrest and keyboard assembly.

  • Page 54: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 55 Lift the power-adapter port with its cable, off the palmrest and keyboard assembly. screw power-adapter port power-adapter port cable...

  • Page 56: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the power-adapter port into the slot on the palmrest and keyboard assembly.

  • Page 57: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 58 Peel off the adhesive tape on the Windows-button board connector and disconnect the Windows-button board cable from the system board. screws (2) display-cable bracket display cable windows-button board cable adhesive tape Using the pull tab disconnect the hard-drive cable from the system board.
  • Page 59 Disconnect the speaker cable and the power-adapter port cable from the system board. power-adapter port cable keyboard cable hard-drive cable touch-pad cable keyboard-backlight cable speaker cable Remove the screw that secures the system board to the palmrest and keyboard assembly.
  • Page 60 Lift the system board off the palmrest and keyboard assembly. screw system board...

  • Page 61: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 62: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on the computer. Press F2 when the DELL logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag...

  • Page 63: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 64 Peel off the adhesive tape on the Windows-button board connector and disconnect it from the system board. wireless card antenna cables (2) screws (2) display-cable bracket display cable windows-button board cable adhesive tape Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
  • Page 65 10 Lift the display assembly off the palmrest and keyboard assembly. display assembly screws (3) adhesive tape display hinges (2)

  • Page 66: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 67: Removing The Stylus-Holder Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 68: Procedure

    Procedure Push to release the stylus from the stylus holder. stylus stylus holder stylus lock Remove the screw and lift the stylus lock from the palmrest and keyboard assembly.
  • Page 69 Lift the stylus holder off the palmrest and keyboard assembly. screw stylus lock stylus holder...

  • Page 70: Replacing The Stylus-Holder Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the stylus holder and stylus lock on the palmrest and keyboard assembly.

  • Page 71: Removing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 72 palmrest and keyboard assembly...

  • Page 73: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palmrest and keyboard assembly on a flat surface with the keyboard facing down.

  • Page 74: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 75 Using a plastic scribe, pry the display-panel assembly off the display back-cover and antenna assembly. plastic scribe display-panel assembly Remove the camera. Remove the Windows-button board. After performing the above steps, we are left with the display panel. display panel...

  • Page 76: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display panel on a flat surface. Replace the Windows-button board.

  • Page 77: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 78 Lift the display hinges off the display back-cover and antenna assembly. screws (8) display back-cover and antenna assembly hinge covers (2) antenna cables (2) display hinges (2)

  • Page 79: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 80: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 81 display back-cover and antenna assembly...

  • Page 82: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface. Post-requisites...

  • Page 83: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 84 Turn the camera over and disconnect the camera cable from the camera module. plastic scribe camera camera cable...

  • Page 85: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the camera cable to the camera module. Using the alignment post place the camera module on the display bezel and snap it into place.

  • Page 86: Removing The Windows-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 87 Lift the Windows-button board off the display bezel. windows-button board screw windows-button board adhesive tape cable...

  • Page 88: Replacing The Windows-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the Windows-button board cable into the connector on the Windows-button board and press down the latch to secure the cable.

  • Page 89: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 90 Lift the display cable off the display bezel. connector latch for display adhesive tape cable display cable touch-screen board cable display panel...

  • Page 91: Replacing The Display Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Route the display cable through the routing guides on the display bezel. Slide the display cable into the connector on the touch board and press down the latch to secure the cable.

  • Page 92: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit.

  • Page 93: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 94: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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